The Broadmoor
The Broadmoor, located at the foothills of the Rocky Mountains in Colorado Springs, is the longest consecutive winner of the AAA Five-Diamond and Mobil Five-Star awards for excellence in service and facilities.
Situated on 3,000 acres at the base of Cheyenne Mountain, The Broadmoor offers 54 holes of championship golf, a nationally ranked tennis program, full-service salon and spa, and18 restaurants, cafés and lounges. The Broadmoor has one outdoor pool, one indoor pool, one heated lap pool and seasonal waterslides. Twenty-five specialty, boutique and retail shops are also available on site.
With 185,000 square feet of meeting space and 60 versatile meeting rooms, The Broadmoor is an ideal place to hold meetings, conventions, and special events. The Broadmoor recently announced that they will stand behind their service, staff and facilities by providing a guarantee for new group business held in 2009 and 2010: If your Broadmoor meeting doesn’t deliver superior value in service, facilities and quality, the master account will be waived.
"We feel that in difficult times it is more important than ever to bring people together,” says Steve Bartolin, President and CEO. “At the same time, organizations want to be certain they are making a responsible decision in doing so.”
Guarantee specifics:
• 50 peak room nights
• 2-night minimum stay
• A survey will be sent electronically to all meeting attendees by a third party
• Minimum response rate of attendees required
• There is a limited time for responses to be returned
• Survey will be created by an outside agency
• Survey questions will be based on service, staff and facilities
• The Broadmoor must achieve a designated score, or master account charges will be waived
• The Broadmoor has the right to audit results
• This guarantee is for new business booked for 2009 and 2010 only
And while other properties are cutting back on training, The Broadmoor’s Human Resources department, along with approximately 200 additional trainers hotel-wide, continues to move forward, insuring a positive attendee experience now and in the future. This includes:
• 150 hours of training in an employee’s first year, and an additional 75 hours each additional year
• 75 training classes in the curriculum
• The average number of training classes per week: 25-30
• Minimum 26 additional required classes for each manager/supervisor
• 13 training classes on average for each line staff in their initial training experience; 3-5 additional training initiatives offered annually
The Broadmoor also continues to commit itself to capital expenditures. The Broadmoor Cottages, featuring 44 bedroom units and 5,000 additional square feet of outdoor function space, opened in May, 2009. The Cottages are in a class of their own. Situated along the 18th fairway of The Broadmoor’s legendary East Course, these six comfortably elegant, distinctive American country-style “ultimate” bungalows have unparalleled views of Cheyenne Mountain. The total project investment, including a new tennis facility, is $24 million. In addition, The Broadmoor is installing new air walls in meeting rooms, upgrading public areas, along with kitchen upgrades. Flat screen televisions and DVD players are in all guest rooms and new, custom manufactured armoires have also been installed. Finally, The Broadmoor has increased their green initiative with an $800,000 investment in extensive energy-efficient lighting to the entire property.
The resort is easily accessible, with non-stop flights from cities throughout the nation directly to Colorado Springs Airport, or from anywhere in the world through Denver International Airport, just 90 minutes away.
Visit us at http://www.broadmoor.com/colorado-meetings-events.php today!
The Broadmoor
1 Lake Avenue
Colorado Springs, CO. 80906
1-800-633-7711
